About Us
WiseCall specialises in providing professional toll-free employee friendly hotlines for clients to adhere to the suggested guidelines of Corporate Governance and related legislation such as the Protected Disclosures Act, Occupational Health and Safety Act and the Mine Health and Safety Act.
What sets us apart from the competition is that we provide a world class call centre with qualified Legal Professionals and Health and Safety Practitioners who are able to assist clients in the 11 official languages, 24/7/365, with more than 150 call takers over and above the legal team.
With the ever-changing legislation and guidelines (‘apply or explain’) under the various King Reports on Corporate Governance, companies can no longer rely on an internal in-house reporting line, or making use of such service providers who do not employ ‘Legal Professionals’ to receive these disclosures. (Section 5 of the Protected Disclosures Act-26 of 2000) – “…will only be compliant if such a disclosure is made to a legal adviser”).
Relevant legislation such as the Occupational Health and Safety Act and / or Mine Health and Safety Act require that a healthy and safe working environment be created for all employees and that a duty vests on both employers and employees to report any unsafe or unhealthy situation that comes to their attention. Specific requirements as prescribed by the Protected Disclosures Act requires anonymous disclosures to be made to legal advisors through a professional structure.
WiseCall provides a formal confidential reporting structures on behalf of clients for their shareholders, employees, suppliers, contractors and clients / customers to report practices or activities in conflict with relevant legislation, the client’s business principles, or dangers to the health and safety of employees or the environment. The information received will only be privy to the client’s delegated representative(s) who in turn will decide which actions to take in the best interest of the organisation.
The service also provides direct professional liaison with legal advisers and medical practitioners who provides advice on all aspects relating to legal matters, health and safety and medical.
WiseCall is committed to assist its clients to deal with the various aspects of risk – the risks that come with business opportunity, such as a new market entry or a business partnership; and the negative risks that arise from situations such as fraud or threats to physical security.
The Need For An Independent Service Provider
- By operating externally and independently from your organisation, WiseCall ensure objectivity, impartiality and fairness;
- Anonymity preclude possible employee victimization;
- WiseCall staff and associates are contractually obligated to maintain and protect the principles of confidentiality;
- WiseCall has sound credentials and experience to manage security-related risks in any corporate environment;
- WiseCall offer a complete safety culture and reporting solution comprising
- Client marketing advice – to generate the awareness and buy-in of clients’ staff, suppliers and customers,
- The support of particularly, our risk management and investigation expertise,
- The call centre expertise of WiseCall;
- By outsourcing your hotline needs to WiseCall Reporting Services your company will comply with the provisions of the Protected Disclosures Act and section 159 of the Companies Act No 71 of 2008 related to the protection of “whistle-blowers”;
- In addition, WiseCall offers added benefits (such as legal advice, access to health and trauma counseling as well as emergency medical advice, Forensic Investigative Services, Occupational Health & Safety Audits, Security Audits and Counter Surveillance Surveys).